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Reading Messages and Answering Questions

Reading Messages

Access from EMail

Tap the URL in the notification email to move to the Ocrenger User Site.
* If your cellphone or smartphone is not SSL compatible, tap the URL shown in the lower part of the message.

Access from App

Tap the subject of the message appearing in the timeline to move to the Ocrenger User Site.

With Questions

A message with a question may be delivered. This section explains how to enter questions.

Answering Questions

  1. Message details and an answer field will appear. * You cannot answer a message without an answer field.

  2. Select or enter answers.

  3. Tap Send.

  4. When the result is displayed, the answer is complete.

Answering Conditional Questions

Answer options for a question are sometimes different according to your answer for the previous question.

Please note that if you have answered a question that is related to the previous question but later changed your answer for the previous question, your choice for the later question may be cancelled.

Multiple choice format (single answer)

If Yes is selected

Options of Number of peaple injured is limited to 1, 2, and 3~.

If No is selected

Options of Number of peaple injured is limited to Don't know and 0.

Multiple choice format (multiple answers)

If you selected Arm in Question 1

In the following questions 1-1 for the answer Arm, the options for the arm situation are set.

If you chose "feet" in question 1

In the next question 1-1 for the answer Feet, the options for the situation of the feet are set.

If you select both questions 1 and 2

For the answers "arms" and "legs", the next question sets the options for the situation of the arms and legs and whether you can act.

Description format

If safe is selected

The description field is limited so that you can not give unnecessary answers.

If injury is selected

Description fields are limited so that injuries can be described.

Numeric format

If Yes is selected

Responses will be limited so that you can be specific about the number of people injured.

If No is selected

Response fields are limited so that the number of injured people cannot be stated.

Send with location information

A message requesting your location information may be delivered.

Answering with location information

Depending on the message to be sent, location information can be sent optionally along with the answer to question.

* Location information (GPS) linkage is an optional feature.
* If your device is not equipped with a GPS function, it may not be able to acquire accurate location information.
* Location information cannot be sent if the connection is made in a non-SSL environment.

  1. Select and enter your answer in the response field of the message.

  2. Tap “Send with location information”.

  3. If seeing the following message, please select "Allow".
    * The message will vary depending on your browser.

  4. When the result is displayed, the answer is complete.

When sending location information fails

The following message may appear and sending location information may fail. In such a case, you need to allow sending of location information.

If using Google Chrome (Android)

  1. Click on button at the top of screen.

  2. Tap Setting.

  3. Tap Site settings.

  4. Tap Location.

  5. Select the ocrenger site (https://user.ocrenger.jp) that is blocked.

  6. Select "Allow. The setting is now complete. Please open message again and press the "Send with location information button."

If using iOS

  1. Press the Settings icon on your home screen.

  2. Tap “Ocrenger”.

  3. Tap “Location”.

  4. Tap “While Using the App”.
    The setting is now complete. Please open message again and press the "Send with location information button."

Anonymous message

The administrator cannot determine that the content of your response is yours. You must set a passcode on your first response.

Answering to anonymous messages

  1. Please select and enter your answer in the response field of the message and Tap send.

  2. The screen for setting and entering the passcode is displayed. At this step, the answering has not yet been completed.

    When the first answer (passcode not set)
    Enter the passcode you want to set in the passcode field and the confirmation passcode field, and press "Send".
    * Please enter the passcode using 4 to 100 single-byte alphanumerical characters.
    * Please note that the set passcode cannot be confirmed or changed later.

    When the answer modify (passcode has been set)

    Enter the passcode you set when you answered for the first time in the passcode field and press "Send".

  3. The answer will be sent and the completion screen will be displayed. This completes the send.
    Anonymous messages do not allow you to see the answer with normal access. When you check the answer, please access from the URL displayed on this screen.

    ① Anonymous message URL for confirming the content of the reply
    You can check your answer by accessing the displayed URL. You can skip entering the passcode when modifying your answer.

    ② Copy
    Copy the URL of ① to the clipboard of your terminal.

    ③ Send e-mail
    The URL of ① will be sent to the registered e-mail address.
    * If you have not registered your e-mail address, it will not be displayed.

    ④ Send application
    Send the URL of ① to the Ocrenger app you are using.
    * If you are not using the Ocrenger app, it will not be displayed.

Message status

Answered message

Details of your answers and the reply time will be shown below an answered message. If necessary, you can overwrite your answers and send the overwritten answers by tapping Send.
Anonymous messages cannot be confirmed by the access method on this page. If you would like to see the answer, please refer to page 30.

What does “Deleted message” mean?

The message has been deleted by an administrator, or its posting period has expired. You cannot read the message.